When it comes to cell phone theft, thieves may have the upper hand. A recent case in Baltimore left one cell phone owner puzzled by the lack of action on the part of his provider (Sprint). University of Maryland Professor Orde Kittrie did everything he could after being mugged in daylight on a Baltimore street. He called his provider immediately and reported the theft asking the service rep if any recent calls were made. The response he got was that the information was confidential. After filing the incident with police it took nearly a month before Sprint released a call report, costing valuable investigation time, and consumer dollars.
According to The Red Tape Chronicles, cell phone providers require the owner to pay for any unauthorized calls that are made under an account. After a theft, no matter how many long distance calls are made, the subscriber is liable to foot the bill.
These such injustices are what led the to start of the Wireless Consumers Alliance, an independant, non-profit organization who strives to give the power back to the people. In fact, they provide a list of things to do if your cell phone is stolen. Some tips are simple enough, like keeping the key pad locked with a secret code and reading that contract carefully.